Performance Measurement Best Practice

Summary

Achieving sustained high performance requires current knowledge across the organization about relevant business processes and outcomes. Defining, measuring, monitoring and communicating business process metrics (leading indicators) that produce desired financial and operating outcomes (lagging indicators) is the Performance Analytics Measurement process. Embedding these leading and lagging performance indicators is best practice in high performance organizations.

The Performance Measurement course presents a program and models for defining performance metrics for enterprise performance initiatives.

Intended Audience

C-level executives, line of business and strategic business unit (SBU) executives, managers and Business Analysts

Course Outline

Overview

Measuring Performance

  • Strategic Initiatives
  • Leading and Lagging Indicators
  • Balanced Scorecard
  • Performance Measurement Matrix

Scorecards

  • Executive
  • Management
  • Teams

Summary

Results

Participants will complete the program with an understanding of how to define and maintain leading and lagging performance metrics into enterprise, LOB and SBU performance programs to achieve sustained high performance.

Duration

2, 4 hour sessions

Prerequisites

Performance Analytics Best Practices